Shop With Confidence
At Antiques BBQ Supply, we want every customer to feel confident when shopping with us. If you’re not completely satisfied with your purchase, we’re here to help.
This policy explains how returns, exchanges, and refunds are handled for eligible purchases.
Returns Eligibility
We accept returns for both defective and non-defective products.
Eligible returns include:
- Products that arrive damaged or defective
- Products that are not functioning as intended
- Products returned because you changed your mind
- Products that do not meet your expectations
To qualify for a return, requests must be submitted within 30 days of delivery.
Condition of Returned Items
Returned products should be in good condition and include, whenever possible:
- Original accessories
- Manuals
- Parts
- Original packaging
Products that have been lightly used for normal inspection or evaluation may still qualify for a return, provided they are not damaged through misuse, alteration, or neglect.
All returned merchandise is inspected before a refund or exchange is approved.
Exchanges
We gladly accept exchanges for eligible products.
Customers may request:
- A replacement for the same item
- A different product (subject to availability)
If exchanging for a product with a different price, the difference will either be charged or refunded accordingly.
Exchange requests must meet the same eligibility requirements as standard returns.
How to Start a Return
Starting a return is simple.
- Contact our customer support team within 30 days of delivery.
- Provide your order number and reason for the return.
- Once your request has been approved, we will provide return instructions and, when applicable, a prepaid return shipping label.
- Carefully package the product and return it using the provided instructions.
- Once the returned item has been received and inspected, your refund or exchange will be processed.
Restocking Fees
We do not charge restocking fees for eligible returns.
If your return meets the requirements outlined in this policy, your eligible refund will not be reduced by any restocking charges.
Refund Processing
Once your returned item has been received and inspected, eligible refunds are typically processed within 2 business days.
Refunds are issued to the original payment method used when placing the order.
Depending on your financial institution or payment provider, it may take several additional business days before the funds appear in your account.
Additional Conditions
- To help ensure a smooth return process:
- Proof of purchase is required.
- Returned items are inspected upon arrival.
- Please include all original accessories whenever possible.
- We recommend retaining your shipping receipt or tracking information until your return has been completed.
Need Assistance?
If you have any questions regarding a return, exchange, or refund, our customer support team is happy to assist.
Antiques BBQ Supply
📍 111 Market St NE
Olympia, WA 98501
📞 +1 (360) 900-4457
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)
Also via the Contact page.